1. General Policy
At Moonlit Dash, we strive to provide a seamless booking experience. However, we understand that travel plans may change. This Refund & Cancellation Policy outlines the terms under which you may modify, cancel, or request a refund for your booking.
2. Cancellation Policy
- Cancellation terms vary by hotel and will be specified at the time of booking.
- Some bookings may be non-refundable, while others may allow cancellations up to a specified period before check-in.
- Late cancellations or no-shows may result in full charges as per the hotel’s policy.
- To cancel your reservation, please contact us at [email protected] or through the hotel’s direct contact details.
3. Refund Policy
- If eligible for a refund, the amount will be processed based on the hotel’s cancellation terms.
- Refunds will be issued to the original payment method and may take 5-10 business days to reflect, depending on your bank.
- Any service fees charged by Moonlit Dash are non-refundable.
- In case of force majeure (e.g., natural disasters, government restrictions), special refund conditions may apply, subject to hotel policies.
4. Modification of Bookings
- Changes to your reservation, such as check-in dates or room types, depend on hotel availability.
- Additional charges may apply if the new booking price differs from the original reservation.
- Modification requests should be made as early as possible by contacting our support team.
5. Contact Us
For any inquiries regarding cancellations or refunds, please reach out to us:
Moonlit Dash
Street: 56 Hendford Hill
City: Much Birch
Zip Code: HR2 5EP
Country: United Kingdom
Phone Number: +44 7840197783
Email: [email protected]
We recommend reviewing your selected hotel’s cancellation policy before confirming your booking. By proceeding with a reservation, you agree to the terms outlined in this policy.